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I received the last part of my order a little later than expected but that was caused by the Delivery services and not the company. The missing part from the first part of the order arrived very soon after I notified the Company. Also in the first part of the order was a slightly damaged piece. On the Company's website was a notice from the manufacturer of the piece that this part was very fragile due to the design and materials that had to be used and that the manufacturer would not replace this item if it arrived damaged. When I notified the company of the missing part, I also told them that the one piece was damaged as warned, but that I did not want a replacement since it was only slightly damaged and that I had elected to take the risk and order it anyway. I just wanted to let the Company know that the manufacturer was still having issues making that part so the company could decide if they wanted to remove it from the catalog. Included with the missing part was a free replacement for the slightly damaged piece. Totally unexpected but very much appreciated.